HOW TO MANAGE ANNOYING CLIENTS
What You Had to Say: Ways to Deal With Difficult Clients 1. Listen “When I have a difficult client, my biggest priority is listening. I let them talk until they finish. This serves two purposes: One, they get their concerns off their chest and they know I care. Two, I find out if any of their concerns are legitimate. Many times the concerns have no ground, but if it's important to the client, I need to give them a place to express those concerns. Then once they're finished, I reassure them and get back to work! This method has served me well in previous occupations as well as in real estate.” 2. Pre-screen for personality conflicts “Prior to working with any clients, I like to conduct a pre-client interview with each potential client to ensure that we can work well together. As we all know, each individual has different needs and wants, and it's important to know that theirs are in line with yours. After our interview and determination by both parties...